Terms of Service

General terms and conditions for end customers

  1. Scope

For all orders of goods offered in our online shop, the following conditions apply. The offer is not aimed at commercial resellers. 

  1. Contracting party and conclusion of contract

2.1 Contracting party

The contract is concluded with 

Office And Windows, Auersteder Obergasse 74b, 99518 Bad Sulza, Germany 
Telephone: +49 36461-959990, E-Mail: information@officeandwindows.de 
VAT ID no. DE312705433

2.2 Complaints / Online dispute resolution / conciliation procedure
The European Commission provides a platform for online dispute resolution (OS platform) at https://ec.europa.eu/consumers/odr/ . Consumers have the opportunity to use this platform to resolve their disputes.
We endeavor to settle any disputes arising from our contract by mutual agreement. If we do not reach an agreement, our customers can apply for the implementation of a free of charge for the customer arbitration procedure to the following recognized consumer arbitration: General Consumer Arbitration Center of the Center for arbitration registered association, Strassburger road 8, 77694 Kehl am Rhein, Verbraucher-Schlichter.de. 
If no agreement is reached there, the customer has recourse to legal recourse. 

Conclusion of the contract / customer account The product presentations in the online shop are binding purchase offers. By concluding the purchase, you accept the purchase offer bindingly. To accept a purchase offer, you must click the "buy now" button in the order process. 

When making a purchase via our online shop, the order process comprises a total of 3 steps: 

Step 1: Log in to your customer account by entering your e-mail address and your personal password. When ordering for the first time, you must provide your customer data including billing address and, if desired, a different delivery address. 

Step 2: Choose which payment method you want to use to pay for your order. As a registered user the last used payment method is already selected. 

Step 3: Under "Check and confirm" you have the possibility to check and change all information (eg name, address, payment method) by clicking on the respective link "change". The order process can be canceled at any time by closing the browser window or by clicking the link "Cancel and return to the shop".

  1. Contract language, storage of the contract text

The language available for the contract is German. 

We stores the order data and sends you these as well as our valid terms and conditions by e-mail. You can also view and print the current terms and conditions in our shop at any time. You can view your orders at any time in your customer account. 

  1. Retention of title

The delivered goods remain our property until full payment.

  1. Delivery conditions

5.1 Right of withdrawal

If the delivery of the goods fails due to your fault despite three times delivery attempt, we can withdraw from the contract. Possibly. Payments made will be reimbursed immediately. 

5.2 Delivery

Restrictions We inform you about the delivery area and delivery restrictions on a separate page before beginning the ordering process. 

  1. Terms of payment

    We reserves the right to exclude individual payment methods. The available payment methods are available as an option in the order process. Please also note the information in our privacy policy under "Privacy". 
  2. Warranty

Unless otherwise expressly agreed otherwise, the statutory warranty rights apply. 

For consumers with ordinary residence outside of Austria and entrepreneurs, the limitation period for claims for defects in used goods is one year from delivery of the goods. If the delivered goods are defective, we initially provide to entrepreneurs at our discretion warranty by rectification of the defect (repair) or by delivery of a defect-free item (replacement). 

The above restrictions and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents 

• Injury to life, limb or health 
• in case of intentional or grossly negligent breach of duty as well as malice 
• in case of breach of essential contractual obligations whose fulfillment enables the proper execution of the contract in the first place and on the compliance of which the contractor regularly relies (cardinal obligations) 
• within the framework of a guarantee promise, as far as agreed 
• as far as with consumers habitual residence in Germany the scope of the Product Liability Act is opened. 

For any applicable additional warranties and their exact terms, please refer to the product page.